General Information

a) Properties on this website have been carefully chosen. The star rating shown is that of the regional tourist authority and criteria can vary from resort to resort.
b) Prices are based on accommodation in standard twin/double bedded rooms unless otherwise stated.
c) Baths may not always be full size and showers may not always have a shower tray or curtain.
d) As a matter of policy hotels require an imprint of your credit card to be taken at registration for security reasons.
e) Check-in at hotels is normally between the hours of 12pm and 3pm and you should anticipate having to vacate your room by 10am irrespective of the time of your departure.
f) By law all hotels have to take your passport on arrival in order to record your full details. It will be returned to you as soon as this is done.
g) Full and Half-board: A table d’hote menu is usually offered to all customers who book meal arrangements, with a choice of menu, unless specifically stated. Meals usually start with dinner on the first day of your arrival in resort and finish with breakfast on your day of departure. If you arrive after 8pm it is likely that a cold platter will be provided and if you have an early morning departure hotels may not be able to provide a full breakfast.
h) Balconies: The payment of a supplement for a balcony facility does not guarantee a specific view or that it will be private, unless stated.
i) Smoking restrictions: throughout Italy smoking is prohibited in public areas and most hotels are completely non-smoking.
j) Cots are usually available and should be requested at the time of booking. Any additional payment for food/cot hire must be paid directly to hotels and cot linen is not usually provided. Please note we cannot guarantee that cots will meet British safety standards and that the inclusion of a cot may restrict room space.
k) Hotel facilities: Leisure facilities, saunas, whirlpools and other facilities advertised as available at an hotel, unless specifically stated as being ‘FREE’ will carry a charge payable to the hotelier.
l) Fitness Rooms/Health Suites: Facilities will vary and we cannot guarantee the range or type of equipment provided will be as extensive as in a purpose-built gym.
m) Late night entry: Please ensure you always check the arrangements for late night entry in the event your hotel closes the main door at a specified time.

All towns and cities in Italy now apply a Tourist Tax. This has to be paid direct to the hotel and therefore we cannot include it in our prices.

Resort kindergarten and ski school facilities are independently operated and will comply with local regulations. Therefore, we have not inspected these facilities or premises and are unable to guarantee that the level of care provided will suit your requirements. Should you have any queries or wish to make a booking please contact the local tourist office, numbers available on request.
Hotel crèches and other children’s facilities are not operated by us and therefore we have no control over their operation and cannot guarantee the level of care provided will suit your requirements.

Surprisingly, although vegetarianism is becoming more popular in Italy, and despite the country being full of lovely fruit and vegetables, vegetarians are not always well catered for in a lot of hotels and restaurants. All of our hotels do try to cater for vegetarians but choice may be limited. Equally, vegans should be aware that their choice could be severely limited in most hotels and restaurants.
It may be difficult for some hotels to cater for the needs of clients with strict special diets. Please speak to us and we will do out utmost to help.

We are happy to advise and assist elderly, special needs or disabled customers to choose a holiday. However, some of the properties we feature may lack even the simplest facilities such as ramps for wheelchairs and lifts etc. Therefore, we must be provided with full written details of any disability or special requirements before booking to ascertain whether the holiday of your choice is suitable.

Like any activity in the mountains, skiing and snowboarding can be classified as dangerous sports but the risk to yourself and others is easily minimised by following a few simple guidelines.

Choose Your Resort Carefully
Mixed ability groups, in particular, must remember that skiing should be safe and fun for everyone. Do not encourage fellow skiers to venture onto slopes that are beyond their capabilities. It is also worth noting that because of their steep terrain some of the resorts favoured by experienced skiers may carry an increased risk of avalanche.

Avalanche Danger
In extreme weather conditions, any resort may be at risk, so never ignore warnings. Signs and flags around part or all of the pistes indicate that avalanche danger is present but do not rely on these alone. Local experts are there to help so ask for advice from the local Ski School or Ski Lift Company on a daily basis. When necessary, resort authorities may close some or all of the pistes. Remember this is done to ensure your safety. Never attempt to ski on runs which are closed, or go under a boundary rope into an area not part of the prepared ski area.

If you are able to ski off-piste you must have appropriate insurance and employ the services of a qualified guide. Never ski off-piste during risk of avalanche.