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Terms & Conditions

Accuracy of website

All information on this website is to the best of our knowledge and belief correct at the time of publication. However, we reserve the right to make changes to information contained within our website and will advise you of these changes at the point of booking or when they are known to us. This advice will be limited to that which is fundamental to the contract or which we believe may affect the enjoyment of your holiday. If any facility detailed is essential to the enjoyment of your holiday, please advise us at the time of booking and we will try to advise you of the latest information. However we are sure you will understand that at times certain advertised facilities may not be in operation and we may have no information or prior warning of such matters. Many pictures are included for their attractiveness and general relevance: those with specific notation refer to hotels or relevant features. Photographs of rooms represent the type of accommodation available, but not all rooms will be the same and room sizes will vary, particularly in older or historical buildings. Where a property is described as having skiing to/from the door, this is naturally subject to the individual skier’s ability and normal snow conditions in that resort at the time.

Early and Late Season

Due to poor weather conditions, or low number of tourists in resort, particularly in early or late season, ski lifts, certain sporting activities or other facilities such as saunas, swimming pools, ice rinks etc., may not be operational. Decisions to operate such facilities are not made by ourselves and we are not always advised of such decisions by the operators. Also ski and public bus services may not be fully operational.

Hotels and Rooms

a) Properties in this brochure have been carefully chosen and are considered to offer suitable accommodation for the cost shown. The star rating shown is that of the national tourist authority.

b) Prices are based on accommodation in standard twin/double bedded rooms unless otherwise stated.

c) Baths may not always be full size and showers may not always have a shower tray or curtain.

d)  As a matter of policy hotels require an imprint of your credit card to be taken at registration for security reasons.

e) Check-in at hotels is normally between the hours of 1200-1500 hours and you should anticipate having to vacate your room by 1000hours irrespective of the time of your departure.

f) Full and Half-board: A table d’hote menu is usually offered to all customers who book meal arrangements, with a choice of menu, unless specifically stated. Meals usually start with dinner on the first day of your arrival in resort and finish with breakfast on your day of departure. If you arrive after 2000 hours it is likely that a cold platter will be provided and if you have an early morning departure hotels may not be able to provide a full breakfast.

g) Balconies: The payment of a supplement for a balcony facility does not guarantee a specific view or that it will be private, unless stated.

h) Smoking restrictions: throughout most European countries smoking is increasingly prohibited in public areas. It is your responsibility to obtain information from the relevant tourist offices before you book if such restrictions would affect your holiday enjoyment.

i) Cots are usually available and should be requested at the time of booking. Any additional payment for food/cot hire must be paid directly to hotels and cot linen is not usually provided. Please note we cannot guarantee that cots will meet British Safety standards and that the inclusion of a cot may restrict room space.

j) Hotel facilities: Leisure facilities, saunas, whirlpools and other facilities advertised as available at an hotel, unless specifically stated as being ‘FREE’ will carry a charge payable to the hotelier.

k) Fitness Rooms/Health Suites: Facilities will vary and we cannot guarantee the range or type of equipment provided will be as extensive as in a purpose built gym.

l) Late night entry: Please ensure you always check the arrangements for late night entry in the event your hotel closes the main door at a specified time.

Accommodation

Hotel rooms can offer a variety of facilities and room configurations. As these descriptions vary it is not possible for us to provide a standard description which will adequately cover all the variations. Therefore, please make specific enquiries when booking to ensure the accommodation meets your requirements.

Crèche / Club Facilities

Resort kindergarten and ski school facilities are independently operated and will comply with local regulations. Therefore, we have not inspected these facilities or premises and are unable to guarantee that the level of care provided will suit your requirements. Should you have any queries or wish to make a booking please contact the local tourist office, numbers available on request.

Hotel crèches and other children’s facilities are not operated by us and therefore we have no control over their operation and cannot guarantee the level of care provided will suit your requirements.

Food

Vegetarian/Special Diets: Vegetarianism is still relatively uncommon in some areas of Europe, so customers requesting such meals may find choice limited in some hotels. Similarly, it may be difficult for some hotels to cater for the needs of clients with strict special diets

Excursions/Activities

i) Heli-skiing opportunities offered in the brochure, or locally, are arranged with the best local operator. As with all adventure sports, you partake at your own risk and you will be required to sign a disclaimer prior to the activity. Please also note that if, due to adverse weather conditions, or other circumstances beyond our control, the heli-ski package is unavailable during your stay, our liability is limited to a full refund of the cost paid.

ii) Any other excursions or hazardous activity in which you partake locally, such as tobogganing, paragliding, inner-tubing or snow-mobiling etc. are at your own risk and liability and may not be covered under the terms of your holiday insurance. Please check the details of your individual policy before participation.

Elderly, Special Needs, Disabled Customers: We are happy to advise and assist elderly, special needs or disabled customers to choose a holiday. However, some of the properties featured in this brochure may lack even the simplest facilities such as ramps for wheelchairs and lifts etc. Therefore, we must be provided with full written details of any disability or special requirements before booking to ascertain whether the holiday of your choice is suitable.

Failure to advise us of any such requirements prior to booking may result in the chosen holiday being unsuitable and may cause inconvenience and distress to all customers on that holiday. In that case we reserve the right to terminate your holiday arrangements with us, for which we would not be liable to make alternative arrangements or to make refunds or pay compensation.

The Foreign & Commonwealth Travel Advice Unit

The Foreign & Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this on the Internet under the address http://www.fco.gov.uk/en/travel-and-living-abroad/travel-advice-by-country/

Know Before You Go

We are working with the Foreign and Commonwealth Office to do all that we can to help British travellers stay safe overseas. Before you go overseas,, check out the FCO web site at: http://www.fco.gov.uk/en/travel-and-living-abroad/travel-advice-by-country/

 

Ski & Snowboard Safety

Like any activity in the mountains, skiing and snowboarding can be classified as dangerous sports but the risk to yourself and others is easily minimised by following a few simple guidelines.

Choose Your Resort Carefully

Mixed ability groups, in particular, must remember that skiing should be safe and fun for everyone. Do not encourage fellow skiers to venture onto slopes that are beyond their capabilities. It is also worth noting that because of their steep terrain some of the resort favoured by experienced skiers may carry an increased risk of avalanche.

Avalanche Danger

In extreme weather conditions, any resort may be at risk, so never ignore warnings. Signs and flags around part or all of the pistes indicate that avalanche danger is present but do not rely on these alone. Local experts are there to help so ask for advice from the local Ski School or Ski Lift Company on a daily basis. When necessary, resort authorities may close some or all of the pistes.Remember this is done to ensure your safety.Never attempt to ski on runs which are closed, or go under a boundary rope into an area not part of the prepared ski area.

Off-Piste

If you are able to ski off-piste you must have appropriate insurance and employ the services of a qualified guide. Never ski off-piste during risk of avalanche.