Your booking is through www.skiabruzzo.com. Your contract is with Spiral Travel Services Ltd trading as Ski Abruzzo. Please carefully read the following conditions as they will form part of your agreement with Ski Abruzzo.
1.PAYMENT AND CONFIRMATION
a) On receipt of your completed booking form and the applicable payment, Ski Abruzzo will issue a confirmation invoice, and it is at this stage that a binding contract comes into existence between you and Ski Abruzzo. Your confirmation invoice will indicate the cost of your package and you will be advised of any accommodation, travel etc. which are still on request and not confirmed at the time the confirmation invoice is issued.
b) We will endeavour to obtain final confirmation of all your holiday components as soon as possible. If a particular hotel or similar cannot be confirmed you will be offered an alternative, or, failing that a refund.
c) Please check the confirmation invoice carefully and advise Ski Abruzzo immediately in the event of any error.
d) The balance of your holiday cost is payable not less than 8 weeks prior to departure. If the full balance is not received on time Ski Abruzzo will treat the booking as cancelled by you and you will forfeit the deposit paid. If you book within 8 weeks of departure, full payment will be due with your completed Booking Form.
Any special request or dietary requirement should be communicated to us in writing at the time of booking. We will pass these requests on to the relevant suppliers and whilst we endeavour to meet all special requests we cannot guarantee that they will always be available. If you require the request to be guaranteed and therefore part of the agreement, we will contact our suppliers and if they agree it can be provided, we will confirm it to you in writing. The failure to provide any special request or dietary requirement that has not been confirmed by us in writing will not form a breach of contract on our part.
3. OUR RESPONSIBILITY
We accept responsibility as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018. We want all of our customers to be happy and we strive to provide excellent service throughout. However, subject to these booking conditions, should we fail to arrange or perform your travel arrangements in accordance with our agreement, we will undertake to remedy any complaint you may have. If that is impossible or entails disproportionate costs (taking into account the extent of the lack of conformity and the value of the arrangements affected), we will pay compensation according to the regulations. In the unlikely event that you should have cause for complaint you should inform us immediately on (+44) 01428 641426 to ensure that we have the chance to rectify any problems as soon as possible. Failure to do so could jeopardise your right to any compensation.
4. ADDED EXTRAS
Any extra services arranged for you such as excursions, ski lessons, ski equipment and lift passes that are run by a third party are provided by the Service Provider who will operate under their own terms and conditions and we are acting as agent. As an agent, we accept no responsibility for acts or omissions of the Service Provider. Our responsibilities are limited to making the booking according to your instructions and taking payment on behalf of the Service Provider.
5. ACCURACY OF WEBSITE
All information on this website is to the best of our knowledge and belief correct at the time of publication. However, we reserve the right to make changes to information contained within our website and will advise you of these changes at the point of booking or when they are known to us. This advice will be limited to that which is fundamental to the contract or which we believe may affect the enjoyment of your holiday. If any facility detailed is essential to the enjoyment of your holiday, please advise us at the time of booking and we will try to advise you of the latest information. However we are sure you will understand that at times certain advertised facilities may not be in operation and we may have no information or prior warning of such matters. Many pictures are included for their attractiveness and general relevance: those with specific notation refer to hotels or relevant features. Photographs of rooms represent the type of accommodation available, but not all rooms will be the same and room sizes will vary, particularly in older or historical buildings. Where a property is described as having skiing to/from the door, this is naturally subject to the individual skier’s ability and normal snow conditions in that resort at the time.
3. CHANGES BY YOU
a) If you wish to make any amendments to your holiday after the confirmation invoice has been issued, you must inform us in writing and we will do our best to implement your request. However, this may incur an administration charge.
b) If you wish to change any aspect of your holiday after it has commenced, we will do our best to help, subject to you being responsible for any cancellation/amendment charges. All such charges are payable locally.
4. CHANGES BY US
Once you have confirmed your booking and paid the deposit we guarantee to provide the arrangements at the agreed price with the exception of the following circumstances:
a) An increase in the level of taxes or fees imposed on your arrangements by third parties such as (but not limited to) tourist taxes.
b) The price of the carriage of passengers resulting from the cost of fuel or other power sources.
c) Exchange rate changes relevant to the package
In the unlikely event that we are informed of a change by our suppliers we will let you know as soon as possible. However, we do not accept liability for any extra costs you may incur.
If the change constitutes a major change, you can either accept the new arrangements offered by us or cancel your holiday and receive a full refund. Examples of a major change are: a significant change of resort and a change of accommodation to that of a lower category.
Such refunds do not apply to changes caused by reason of civil strife, riots, war, threat of war, natural disaster, industrial action, technical problems affecting transport, terrorist activity, closure of airports or similar events beyond our control.
5. CANCELLATION BY YOU
You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form and is communicated to us in writing. As this incurs administrative costs, we will retain your deposit and apply cancellation charges as shown below.
More than 21 days before departure Deposit only
Less than 20 days 100%
Note: If the reason for cancellation is covered under the terms of your insurance policy, you will be able to reclaim these charges, less excesses.
If any member of your party is unable to travel you may transfer that place to someone else provided we are notified in writing before the date of travel. If you can’t find a replacement then cancellation charges may apply and there may be an extra charge if the accommodation is then underoccupied.
6. CANCELLATION BY US
We reserve the right to cancel your holiday if you fail to make any payments by the due date.
We may need to cancel your arrangements prior to their commencement in the event that there are extraordinary and unavoidable circumstances occurring at your destination and i) those circumstances make it impossible to travel safely to your destination ii) the performance of your arrangements will be significantly affected by those unavoidable and extraordinary circumstances. We will refer to Foreign and Commonwealth Office guidance when determining whether your booking is affected. In this event, you will receive a refund without undue delay of any payments made but this is the maximum extent of our liability and we regret that we cannot meet any other expenses or losses you may incur as a result.
Prices will be given in Euros and we will use the exchange rate on the day you make payment.
Once you have confirmed your booking and paid the deposit we guarantee to provide the arrangements at the agreed Euro price with the exception of the following circumstances:
d) An increase in the level of taxes or fees imposed on your arrangements by third parties such as (but not limited to) tourist taxes, landing taxes and embarkation or disembarkation fees at ports and airports.
e) The price of the carriage of passengers resulting from the cost of fuel or other power sources.
f) Exchange rate changes relevant to the package
8. EARLY AND LATE SEASON
Due to poor weather conditions, or low number of tourists in resort, particularly in early or late season, ski lifts, certain sporting activities or other facilities such as saunas, swimming pools, ice rinks etc., may not be operational. Decisions to operate such facilities are not made by ourselves and we are not always advised of such decisions by the operators. Also ski and public bus services may not be fully operational.
9. PASSPORTS & DOCUMENTS
It is your responsibility to ensure you fulfill the passport, visa and health requirements applicable to your nationality. Currently, Italy requires 6 months validity on all passports from the date of departure from Italy. However, we cannot know whether entry requirements will change post Brexit. We cannot accept liability if you are refused entry to Italy due to the failure on your part to ensure you have the correct documents including necessary visas and health requirements.
Any excursions or hazardous activity in which you partake locally, such as tobogganing, paragliding, inner-tubing or snow-mobiling etc. are at your own risk and liability and may not be covered under the terms of your holiday insurance. Please check the details of your individual policy before participation.
If you have a problem during your holiday, it is a legal requirement that you inform the relevant supplier (e.g. hotel) and they will endeavour to put things right. If your complaint cannot be completely resolved locally, you must obtain written confirmation from our agent and/or the supplier of the complaint lodged. Please follow this up within 28 days of your return home by writing to us. It is therefore a condition of the contract that you communicate any problem to the supplier of the services in question whilst in the resort.
12. EXCURSIONS / REPRESENTATIVES and AGENTS
a) Excursions only form part of your holiday arrangements if they are described or purchased before departure.
b) Our acceptance of liability for the acts of our representatives or agents in clause 10 above is only binding if our representatives or agents are acting with our authority and/or performing their duties as described. This excludes for example any social contact that you may have with them.
13. LEISURE FACILITIES
Hotels that offer leisure facilities such as swimming pools, hot tubs, saunas and steam rooms will determine their own rules for their use. Often facilities such as saunas cannot be used by children under the age of 14 or 16. Opening hours of facilities are determined by the hotels and sometimes there are charges that apply. There are not usually lifeguards on duty.
14. SPECIAL DIETS AND ALLERGIES
We do our very best to provide special diets such as vegetarian, gluten free and non-dairy. However, in Italy vegetarianism and veganism is not as common as it is here and therefore the variety of food on offer can be restricted.
15. DATA AND PRIVACY PROTECTION
We need to ask you for some data in order for us complete your booking. We make sure that only the data necessary for completing your booking is passed on to our suppliers, such as hotels and transport companies, and we take full responsibility for protecting your data. Any information such as passport details will be destroyed after you travel and will not be kept on file. By accepting these terms and conditions you consent to us passing on your information to the necessary persons. We do not share any information with third parties for the purposes of marketing.
16. LEGAL JURISDICTION
This contract and all matters arrising from it are governed by the law of England and Wales.
TRAVEL REGULATION INSOLVENCY PROTECTION
Spiral Travel Services Ltd t/a Ski Abruzzo is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ”The Package Travel, Package Tours Regulations” all passengers booking with Ski Abruzzo are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Ski Abruzzo. This insurance has been arranged by Towergate Chapman Stevens through Zurich Insurance PLC.
In the unlikely event of Insolvency, you must Inform Towergate Chapman Stevens immediately on (+44) 01932 334140 or by email at [email protected] . Please ensure you retain the booking confirmation form as evidence of cover and value.
Policy exclusions: This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights. Please ensure the Company you have booked with has the appropriate CAA / ATOL Bonds in place.