Terms & Conditions
Your booking is with Ski Abruzzo, a trading name of Spiral Travel Services Ltd. Please carefully read the following conditions as they will form part of your agreement with Ski Abruzzo.
1.PAYMENT AND CONFIRMATION
a) On receipt of your completed booking form and the applicable payment, Ski Abruzzo will issue a confirmation invoice, and it is at this stage that a binding contract comes into existence between you and Ski Abruzzo. Your confirmation invoice will indicate the cost of your package and you will be advised of any accommodation, travel etc. which are still on request and not confirmed at the time the confirmation invoice is issued.
b) We will endeavour to obtain final confirmation of all your holiday components as soon as possible. If a particular hotel or similar cannot be confirmed you will be offered an alternative, or, failing that a refund.
c) Please check the confirmation invoice carefully and advise Ski Abruzzo immediately in the event of any error.
d) The balance of your holiday cost is payable not less than 45 days prior to departure. If the full balance is not received on time Ski Abruzzo will treat the booking as cancelled by you and you will forfeit the deposit paid. If you book within 45 days of departure, full payment will be due with your completed Booking Form.
2.SPECIAL REQUESTS
Any special request or dietary requirement should be communicated to us in writing at the time of booking. We will pass these requests on to the relevant suppliers and whilst we endeavour to meet all special requests we cannot guarantee that they will always be available. If you require the request to be guaranteed and therefore part of the agreement, we will contact our suppliers and if they agree it can be provided, we will confirm it to you in writing. The failure to provide any special request or dietary requirement that has not been confirmed by us in writing will not form a breach of contract on our part.
3. OUR RESPONSIBILITY
We accept responsibility as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018. We want all of our customers to be happy and we strive to provide excellent service throughout. However, subject to these booking conditions, should we fail to arrange or perform your travel arrangements in accordance with our agreement, we will undertake to remedy any complaint you may have. If that is impossible or entails disproportionate costs (taking into account the extent of the lack of conformity and the value of the arrangements affected), we will pay compensation according to the regulations. In the unlikely event that you should have cause for complaint you should inform us immediately on (+44) 07941 496924 to ensure that we have the chance to rectify any problems as soon as possible. Failure to do so could jeopardise your right to any compensation.
4. YOUR RESPONSIBILITIES
PASSPORTS & DOCUMENTS
It is your responsibility to ensure you fulfil the passport, visa and health requirements applicable to your nationality. Currently, Italy requires 6 months validity on all passports from the date of departure from Italy. Please be aware of new rules for British passports that have into force since Brexit. We advise you to check your passport validity on the government website at www.gov.uk. We cannot accept liability if you are refused entry to Italy due to the failure on your part to ensure you have the correct documents including necessary visas and health requirements.
INSURANCE
It is a condition that you and your party obtain suitable travel insurance which must include:
– Emergency medical care to include ambulance charges and repatriation.
– Cancellation and curtailment of your trip, changes to flights and changes made due to Covid-19.
– Personal liability to include damage caused by you to the property in which you are staying and injury to third parties.
– Travel and transportation delays to cover the cost of any additional incurred because of a delay.
– The insurance must cover all the activities you are going to undertake and in particular skiing and snowboarding, both on and off piste. We advise you to also check that your winter sports’ insurance includes a piste closure clause.
In the event that you fail to obtain suitable Travel Insurance we shall not be liable for any costs incurred or claims made against us due to your failure to comply with this term.
5. ADDED EXTRAS
Any extra services arranged for you such as excursions, ski lessons, ski equipment and lift passes that are run by a third party are provided by the Service Provider who will operate under their own terms and conditions and we are acting as agent. As an agent, we accept no responsibility for acts or omissions of the Service Provider. Our responsibilities are limited to making the booking according to your instructions and taking payment on behalf of the Service Provider.
6. ACCURACY OF WEBSITE
All information on this website is to the best of our knowledge and belief correct at the time of publication. However, we reserve the right to make changes to information contained within our website and will advise you of these changes at the point of booking or when they are known to us. This advice will be limited to that which is fundamental to the contract or which we believe may affect the enjoyment of your holiday. If any facility detailed is essential to the enjoyment of your holiday, please advise us at the time of booking and we will try to advise you of the latest information. However we are sure you will understand that at times certain advertised facilities may not be in operation and we may have no information or prior warning of such matters. Many pictures are included for their attractiveness and general relevance: those with specific notation refer to hotels or relevant features. Photographs of rooms represent the type of accommodation available, but not all rooms will be the same and room sizes will vary, particularly in older or historical buildings. Where a property is described as having skiing to/from the door, this is naturally subject to the individual skier’s ability and normal snow conditions in that resort at the time.
7. CHANGES BY YOU
a) If you wish to make any amendments to your holiday after the confirmation invoice has been issued, you must inform us in writing and we will do our best to implement your request. However, this may incur an administration charge.
b) If you wish to change any aspect of your holiday after it has commenced, we will do our best to help, subject to you being responsible for any cancellation/amendment charges. All such charges are payable locally.
8. CHANGES BY US
Once you have confirmed your booking and paid the deposit we guarantee to provide the arrangements at the agreed price with the exception of the following circumstances:
a) An increase in the level of taxes or fees imposed on your arrangements by third parties such as (but not limited to) tourist taxes.
b) The price of the carriage of passengers resulting from the cost of fuel or other power sources.
c) Exchange rate changes relevant to the package
In the unlikely event that we are informed of a change by our suppliers we will let you know as soon as possible. However, we do not accept liability for any extra costs you may incur.
If the change constitutes a major change, you can either accept the new arrangements offered by us or cancel your holiday and receive a full refund. Examples of a major change are: a significant change of resort and a change of accommodation to that of a lower category. Such refunds do not apply to changes caused by reason of civil strife, riots, war, threat of war, natural disaster, industrial action, technical problems affecting transport, terrorist activity, closure of airports or similar events beyond our control.
9. CANCELLATION BY YOU
You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form and is communicated to us in writing. As this incurs administrative costs, we will retain your deposit and apply cancellation charges as shown below.
More than 30 days before departure Deposit only.
Less than 30 days 100%
Note: If the reason for cancellation is covered under the terms of your insurance policy, you will be able to reclaim these charges, less excesses.
If any member of your party is unable to travel you may transfer that place to someone else provided we are notified in writing before the date of travel. If you can’t find a replacement then cancellation charges may apply and there may be an extra charge if the accommodation is then under-occupied.
10. CANCELLATION BY US
We reserve the right to cancel your holiday if you fail to make any payments by the due date.
We may need to cancel your arrangements prior to their commencement in the event that there are extraordinary and unavoidable circumstances occurring at your destination and i) those circumstances make it impossible to travel safely to your destination ii) the performance of your arrangements will be significantly affected by those unavoidable and extraordinary circumstances. We will refer to Foreign and Commonwealth Office guidance when determining whether your booking is affected. In this event, you will receive a refund without undue delay of any payments made but this is the maximum extent of our liability and we regret that we cannot meet any other expenses or losses you may incur as a result.
11.PRICES
Prices will be given in Euros payable either in Euros or GBP at that day’s exchange rate.
Once you have confirmed your booking and paid the deposit we guarantee to provide the arrangements at the agreed Euro price with the exception of the following circumstances:
d) An increase in the level of taxes or fees imposed on your arrangements by third parties such as (but not limited to) tourist taxes, landing taxes and embarkation or disembarkation fees at ports and airports.
e) The price of the carriage of passengers resulting from the cost of fuel or other power sources.
f) Exchange rate changes relevant to the package
12. EARLY AND LATE SEASON
Due to poor weather conditions, or low number of tourists in resort, particularly in early or late season, ski lifts, certain sporting activities or other facilities such as saunas, swimming pools, ice rinks etc., may not be operational. Decisions to operate such facilities are not made by ourselves and we are not always advised of such decisions by the operators. Also ski and public bus services may not be fully operational.
13. ACTIVITIES
Any excursions or hazardous activity in which you partake locally, such as tobogganing, paragliding, inner-tubing or ski-dooing etc. are at your own risk and liability and may not be covered under the terms of your holiday insurance. Please check the details of your individual policy before participation.
14. COMPLAINTS
If you have a problem during your holiday, it is a legal requirement that you inform the relevant supplier (e.g. hotel) and they will endeavour to put things right. If your complaint cannot be completely resolved locally, you must obtain written confirmation from our agent and/or the supplier of the complaint lodged. Please follow this up within 28 days of your return home by writing to us. It is therefore a condition of the contract that you communicate any problem to the supplier of the services in question whilst in the resort.
15. EXCURSIONS / REPRESENTATIVES and AGENTS
a) Excursions only form part of your holiday arrangements if they are described or purchased before departure.
b) Our acceptance of liability for the acts of our representatives or agents in clause 10 above is only binding if our representatives or agents are acting with our authority and/or performing their duties as described. This excludes for example any social contact that you may have with them.
16. LEISURE FACILITIES
Hotels that offer leisure facilities such as swimming pools, hot tubs, saunas and steam rooms will determine their own rules for their use. Often facilities such as saunas cannot be used by children under the age of 14 or 16. Opening hours of facilities are determined by the hotels and sometimes there are charges that apply. There are not usually lifeguards on duty.
17. SPECIAL DIETS AND ALLERGIES
We do our very best to provide special diets such as vegetarian, gluten free and non-dairy. However, in Italy vegetarianism and veganism are not as common as they are here and therefore the variety of food on offer can be restricted.
18. DATA AND PRIVACY PROTECTION
We need to ask you for some data in order for us complete your booking. We make sure that only the data necessary for completing your booking is passed on to our suppliers, such as hotels and transport companies, and we take full responsibility for protecting your data. Any information such as passport details will be destroyed after you travel and will not be kept on file. By accepting these terms and conditions you consent to us passing on your information to the necessary persons. We do not share any information with third parties for the purposes of marketing.
19. LEGAL JURISDICTION
This contract and all matters arising from it are governed by the law of England and Wales.
20. TRAVEL REGULATION INSOLVENCY PROTECTION
Ski Abruzzo protects your money against financial insolvency according to the Package Travel Regulations. We act as an agent of Specialist Travel Consortium Ltd which is a member of the Travel Trust Association and their membership number is U8955.
21. COVID-19
21.1 We all acknowledge that Covid-19 continues to circulate and we accept our obligations to comply with any official guidance from governments or local authorities, both in the UK and whilst in destination. We will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:
(i) If you, or anyone in your booking party, test positive for Covid-19 and have to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self isolate for a period of time. If this happens within 14 days of your departure date you must contact us as you may no longer be able to travel. We will offer you the following options where possible and subject to availability:
(a) Postponing your booking to a later date. We will notify you of any impact to the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your booking, as well as any increase in cost imposed by suppliers);
(b) If not everyone in the booking is affected, you will have the right to transfer your place on the booking to another person nominated by you, subject always to any costs imposed by suppliers;
(c) Cancelling your booking, in which case our standard cancellation charges shall apply as of the date we receive notice of cancellation from the lead name. You may be able to claim these charges back from your travel insurance.
If this happens whilst you are in destination, please notify us without delay and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your booking, missed transport arrangements, additional accommodation required (either in the UK or in destination, prior to your departure), or other associated costs incurred by you. You must ensure you have travel insurance which covers these costs.
(ii) If you fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so and, as such, you are denied entry to board the flight, entry to the destination, access to the services or you are otherwise unable to proceed with your booking, or that portion of your booking.
12.2 You also acknowledge that the suppliers providing your booking and associated travel services, including airlines, hotels and excursion providers, will need to comply with national and/or local guidance and requirements relating to Covid-19 and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as use of face masks by staff (and you may be required to wear a face mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options, limited food/drink availability and amendments to the usual or normally expected safety standards and procedures. We do not expect these measures to have a significant impact on your enjoyment of your booking and all measures will be taken with the purpose of securing your safety and those around you.
